Front Desk Specialist

Spire Orthopedic Partners•Great Neck, NY

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with the support, capital, and operational resources to grow their practices. As a Management Services Organization, Spire provides administrative infrastructure so practices can focus on patient care. The network spans the Northeast and includes 165+ physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist provides customer service to patients and manages front-desk operations, including check-in and check-out, insurance verification and payments, appointment scheduling, records requests, and office opening and closing. The role requires accurate data entry, effective communication, organization, and the ability to handle multiple tasks in a fast-paced clinical setting.

Requirements

Excellent written and verbal communication skills.
Proficiency with electronic health records systems and general office software, including Microsoft Suite, Teams, and Outlook.
Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
High school diploma or equivalent required.

Nice To Haves

Strong knowledge of medical terminology, insurance processes, workers' compensation, no-fault, and HIPAA regulations.
Experience working in a clinical setting.
Experience with ModMed.

Responsibilities

Provide excellent customer service to patients and direct them to appropriate departments when necessary.
Manage patient check-ins and check-outs, ensuring accurate data entry.
Collect and verify patient insurance details, confirm eligibility, and process co-pays and payments at the time of service.
Educate patients on insurance benefits, including in-network versus out-of-network coverage.
Ensure necessary forms are completed and on file, including insurance forms, referrals, authorizations, and waivers.
Schedule follow-up appointments and document cancelled or rescheduled appointments.
Submit daily payment collection reports.
Manage record requests and releases in collaboration with the Medical Records Department.
Open and close the office.
Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.
Perform other duties as assigned.