Front Desk Specialist

Holiday Inn Club Vacations

9h•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. The Front Desk Specialist is the primary front-of-house contact, managing guest check-ins, folio transactions, and check-outs while running daily reports. They support the Marketing Face-to-Face team by assisting guests with information and room assignments, and serve as the technical expert for the business center and resort Wi-Fi to ensure excellent first and last impressions.

Requirements

High School Diploma or GED equivalent
Customer service experience preferred
Proficient in MS Office
Bilingual preferred
Commitment to providing outstanding customer service
Ability to quickly learn and effectively use property management applications
Ability to establish and maintain positive working relationships with co-workers and leaders
Strong problem-solving skills
Ability to see tasks through to completion
Excellent organizational skills
Excellent verbal and written communication skills; fluent in English

Responsibilities

Facilitates the overall guest experience from check-in through check-out, handling complex tasks such as room changes, inventory moves, and folio adjustments as needed. Creates and issues keys while ensuring the safety and security of all owners and guests.
Ensures every interaction exceeds owner and guest expectations. Responds to all guest inquiries and, if unable to provide an expert answer, directs the guest to the appropriate resort personnel. Identifies needs and promptly addresses owner/guest concerns with urgency and professionalism to ensure satisfaction.
Maintains responsibility for the house bank, including cash handling, end-of-day receipt reporting, and cashing owner/guest checks. Calculates visit costs, verifies customer credit, and determines payment methods for accommodations.
Coordinates with Housekeeping and Facilities as needed to expedite unit servicing.
Performs other duties as assigned.