Front Desk Specialist

Clarvida - Arizona • Yuma, AZ

5d • Onsite

About The Position

The Front Office Specialist provides customer service and communication support between clients, visitors, vendors, and Pathways staff. This role is responsible for managing front office operations and serving as the first point of contact, ensuring a positive and professional experience while representing the organization’s mission and values to the community.

Requirements

• Administrative office experience including answering multi-line phones, data entry, and appointment scheduling
• Strong computer skills including Microsoft Word, Outlook, and Electronic Health Records systems
• Ability to work independently with minimal supervision
• Must be eligible for fingerprint clearance approval without restrictions and maintain throughout employment
• Valid Arizona driver’s license without restrictions
• Current auto insurance
• Current CPR/First Aid certification or ability to obtain

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Answer and manage multi-line phone systems
• Check in clients and visitors for scheduled appointments
• Conduct appointment reminder calls and reschedule appointments as needed
• Perform insurance verification processes
• Schedule interpreter services for client needs
• Coordinate transportation arrangements for clients
• Collect co-pays and manage basic payment processing
• Sort and distribute mail and handle general office correspondence
• Maintain accurate data entry and documentation in electronic systems
• Provide administrative support to office staff and leadership
• Ensure a welcoming and professional front office environment
• Communicate effectively with clients, staff, vendors, and visitors

Benefits

• 10 days paid vacation (prorated first year, increases with tenure)
• Separate paid sick leave that rolls over annually
• 9 paid holidays
• Medical, dental, and vision insurance options
• DailyPay – access your earnings without waiting for payday
• Verizon and Dell discounts
• Employee Assistance Program (EAP)
• SoFi at Work student loan refinancing
• Next Steps Financial Wellness program webinars and tools
• Career advancement and growth opportunities within a national organization
• 401(k)
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed