Front Desk Service Motivator Opening Shift

Gold's Gym Washington • Kirkland, WA

13h • Onsite

About The Position

The opening Service Motivator is the first person members see each morning and sets the tone for the day. The role creates memorable member and guest experiences while guiding guests toward joining the gym; both are expected every shift. Full training is provided, and the position can offer a path to management. The role is based at 11133 120th Ave NE, Kirkland, WA, and is part-time hourly work on an opening shift beginning at 4:35 a.m., with a combination of weekdays and weekends.

The position also supports opening procedures and club operations, including preparing the club before members arrive, processing transactions, responding to account questions, and reporting maintenance or safety concerns. The work environment includes standing throughout the shift, moving around the club, lifting up to 55 pounds, and exposure to music and equipment noise during busy mornings.

Requirements

• Friendly, positive, and genuinely motivated to help people.
• Comfortable speaking with people in person and by phone.
• Able to manage multiple tasks and remain composed during busy periods.
• Comfortable using computers and basic software.
• Dependable and punctual.
• Available for early mornings, including some weekends and holidays.
• High school diploma or equivalent, or currently enrolled.
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Responsibilities

• Greet every member by first name and every guest with a smile.
• Maintain front desk security by ensuring every member and guest is checked in.
• Create memorable experiences for members and guests.
• Answer phone calls and questions about the club and its services.
• Lead tours and help guests select a membership suited to their goals.
• Enroll new members and introduce personal training and other club services.
• Follow up with guests after their visits.
• Open the club on schedule and complete all opening procedures.
• Review the previous evening's shift log and ensure the club is clean, stocked, and ready before members arrive.
• Process retail and membership transactions.
• Assist members with account and billing questions, escalating issues to management when needed.
• Log maintenance needs and report safety concerns or incidents to management.
• Support additional duties as needed.

Benefits

• Opportunity for advancement and opportunities to progress into management.
• Training and development; full training is provided.
• Employee discounts.
• Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges.
• Paid sick leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED