Front Desk Service Motivator Opening Shift

Gold's Gym Washington • Woodinville, WA

1d • Onsite

About The Position

The opening Service Motivator is the first person members see each morning and is responsible for setting a welcoming, energetic tone. The role focuses on creating memorable member and guest experiences while guiding guests toward gym membership and introducing them to personal training and other club services. Full training is provided, and the position can offer opportunities to progress into management.

The position is part-time and hourly, with opening shifts beginning at 4:35 a.m. The schedule combines weekdays and weekends and may include some holidays. The work is based at 18600 Woodinville-Snohomish Rd, Suite 100, Woodinville, WA. The employee will be on their feet throughout the shift, move throughout the club, and may lift up to 55 pounds. Mornings have a steady flow of regular members, with music and equipment noise.

Requirements

• Friendly, positive, and genuinely motivated to help people.
• Comfortable talking with anyone, in person and by phone.
• Able to manage multiple tasks and remain composed during busy periods.
• Comfortable using computers and basic software.
• Dependable and punctual.
• Available for early mornings, including some weekends and holidays.
• High school diploma or equivalent, or currently enrolled.
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Responsibilities

• Greet every member by first name and every guest with a smile.
• Maintain front desk security by ensuring every member and guest is checked in.
• Make every member and guest experience memorable.
• Answer phone calls and questions about the club and its services.
• Lead tours and help guests choose a membership that fits their goals.
• Enroll new members and introduce personal training and other club services.
• Follow up with guests after their visits.
• Open the club on schedule and complete all opening procedures.
• Review the previous evening's shift log and ensure the club is clean, stocked, and ready before members arrive.
• Process retail and membership transactions.
• Assist members with account and billing questions, escalating issues to management as needed.
• Log maintenance needs and report safety concerns or incidents to management.
• Support additional duties as needed.

Benefits

• Opportunity for advancement.
• Training and development.
• Employee discounts.
• Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges.
• Paid sick leave.
• Opportunities to progress into management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED