Front Desk Security Officer Part-Time

Securitas Security Services•Iowa City, IA

4d•Onsite

About The Position

The Front Desk Security Officer helps maintain a safe and secure environment for clients by monitoring premises, controlling access, and patrolling locations. The role preserves order by enforcing site regulations and directives relating to personnel, visitors, and the surrounding area. It is customer-service driven and involves frequent interaction with client employees and guests. Duties include front desk and access control work, such as creating visitor badges and answering phones, providing information and customer service, conducting property tours, using technology devices, and completing assigned rounds and other site-specific duties. The officer also identifies and reports safety issues, hazardous conditions, and suspicious activity, and responds to stressful situations and emergencies with calm, effective judgment and appropriate escalation.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Above-average computer and technology skills.
Excellent customer service and team leadership skills.
Ability to work independently.
Ability to remain calm and professional during stressful situations.
Strong attention to detail and ability to remain vigilant throughout the shift.
Professional demeanor.
Ability to respond to emergencies with rapid, effective judgment and appropriate escalation.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.

Nice To Haves

Security, law enforcement, or military experience is a plus.
Receptionist, hospitality, or retail background is a good fit for the customer-service-driven role.

Responsibilities

Monitor premises and perform access control and patrols to help maintain a safe and secure environment.
Enforce client-site regulations, directives, and post orders relating to personnel, visitors, and the area.
Resolve conflicts and de-escalate situations.
Interact frequently with client employees and guests, providing customer service and information.
Identify and report safety issues, hazardous conditions, and suspicious activity.
Complete assigned rounds and conduct tours of the property.
Perform front desk and access control duties, including creating visitor badges and answering phones.
Use technology devices throughout the shift.
Respond to emergencies with rapid, effective judgment and appropriate escalation.
Carry out other tasks and duties of similar nature and scope as required for the assigned site.