Front Desk Sales Associate / Customer Service

Elements Massage • Costa Mesa, CA

5d • $18 - $20

About The Position

The Front Desk Sales Associate / Customer Service role provides retail sales and customer service in a wellness-focused massage studio. The associate welcomes clients, supports a positive guest experience, and sells the Elements Wellness Program, a monthly membership plan. Compensation is a base hourly rate of $18–$20, with the ability to earn commission on membership and gift card sales. Candidates with lead or management experience may have the opportunity to advance into management with increased pay based on proven performance. The studio also offers spot rewards for outstanding performance, including Amazon gift cards and complimentary massage or facial services.

The role involves client outreach by phone and text for rebooking and membership enrollment, accurate scheduling and payment processing, and operational tasks that help maintain a clean, organized, and welcoming studio. The associate is expected to listen to clients, respond constructively to criticism, work flexibly in a changing environment, and contribute to a positive team atmosphere. Evening and weekend availability is required.

Requirements

• Genuine passion for helping people in the wellness space.
• Ability to follow the established sales process for selling monthly memberships.
• Strong written and verbal communication skills and comfort engaging with clients.
• Ability to multitask and remain flexible in a changing, dynamic environment.
• Self-starter who takes initiative and contributes to operational tasks.
• Attention to detail when booking clients and processing charges.
• Positive, team-oriented approach.
• Evening and weekend availability.

Nice To Haves

• Prior retail sales experience, especially selling memberships or services in person.
• Customer service experience in a spa-like or similar environment.
• Experience in front desk sales at a spa.
• Familiarity with modern office tools and systems, including scheduling and payment programs.
• Proficiency with POS or scheduling systems; MindBody or MindBodyOnline experience is a plus.
• Lead or management experience.

Responsibilities

• Sell the Elements Wellness Program monthly membership plan and build customer loyalty.
• Conduct client outreach by phone and text for rebooking and Wellness Program enrollment.
• Provide a welcoming guest experience and listen to new, established, and prospective clients.
• Respond to client criticism with a high standard of customer service.
• Use scheduling and payment systems to book clients accurately and charge the correct amount.
• Complete operational tasks and take initiative to remain productive.
• Maintain a clean environment in accordance with federal and local regulations, and keep the studio organized and welcoming.
• Contribute positively to the team environment.

Benefits

• Commission opportunities on membership and gift card sales.
• Spot rewards for outstanding performance, including Amazon gift cards and complimentary massage or facial services.
• Discounted facials or massages for staff, friends, and family.
• Paid training.
• Paid sick time based on hours worked.
• Pre-tax 401(k) retirement savings.
• Opportunity for professional growth into management with training from experienced staff.
• Friendly team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed