Medical Front Desk- 20 hours/week
About The Position
Vancouver Clinic is seeking a Front Desk Representative for its 87th Ave team in Vancouver, Washington. The role supports patients and their families through welcoming, service-oriented front desk interactions in a fast-paced medical setting. The schedule is Monday through Friday, 4:00 p.m. to 8:00 p.m. Candidates must be available for a full-time training period of approximately 4–6 weeks at the beginning of employment. The stated hiring range is generally $18.00–$21.37 per hour, with placement based on an evaluation of experience. An evening differential of $3.00 per hour applies after 5:30 p.m. A separate listed pay range is $17.31–$24.24 per hour. The role may require maintaining an activated smartphone capable of receiving text messages and/or using required apps, such as an authenticator app, for multi-factor authentication. Vancouver Clinic provides care across a wide range of medical decisions, including vaccination, reproductive health, end-of-life decision-making, and gender-affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic. Benefit eligibility depends on factors such as position type and FTE. Benefit-eligible employees qualify beginning on the first of the month following one month of employment. Compensation packages and time-off programs vary by department, position type, primary work state, and FTE. Offers are contingent on successful completion of background screening and immunization requirements. Vancouver Clinic is an equal opportunity employer and an alcohol- and drug-free workplace. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues across the areas of care offered by the Clinic.
- Availability for a full-time training period of approximately 4–6 weeks at the start of employment.
- May need to maintain an activated smartphone that can receive text messages and/or use required apps for multi-factor authentication.
Nice To Haves
- At least 1 year of medical front office experience.
- Experience with Epic.
Responsibilities
- Welcome and greet patients and their families.
- Collect co-pays.
- Obtain and complete insurance information.
- Answer phone calls.
- Schedule appointments.
- Provide excellent customer service to patients.
- Multitask and work collaboratively as part of a team in a fast-paced environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D coverage
- Long-term disability
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
