Front Desk Respresentative
About The Position
The Front Desk Representative is a member of the lodging team and operates the hotel or motel front desk while assisting guests with inquiries. The role supports efficient front desk operations, including minimizing check-in and checkout times, welcoming guests, directing them to appropriate staff, resolving guest issues, and ensuring prompt delivery of final bills. The representative also keeps the lobby and shared areas neat and orderly and maintains knowledge of Medora, hotel rooms, and hotel policies to help guests make reservations and receive recommendations. The position is generally performed indoors in a controlled, temperate environment, with occasional outdoor work in hot conditions when working the Medora Musical. It is full-time, with workdays spanning Sunday through Saturday and shifts that vary according to business and customer needs. The listed pay is $16.53 per hour.
Requirements
- Excellent verbal communication skills.
- Provide consistent, excellent customer service.
- Be reliable, punctual, and ready for every shift.
- Ability to stand for extended periods.
- Previous front desk experience is desirable.
- Ability to operate a PMS system or willingness to learn.
- Math skills sufficient to make customer change quickly and accurately.
- Fluency in English.
- Ability to meet the physical demands of the role, including continuous talking, hearing, hand/eye coordination, standing, walking, repetitive use of hands and arms, and grasping; occasional pushing, pulling, stooping, bending, lifting, and carrying up to 25 pounds; and visual acuity for accuracy, detail, transcription, work quality, and workplace safety.
Nice To Haves
- Bilingual ability.
Responsibilities
- Operate the hotel or motel front desk and assist guests with inquiries.
- Manage front desk operations efficiently to minimize check-in and checkout times.
- Welcome guests warmly and professionally.
- Direct guests to appropriate hotel staff for questions and special requests.
- Handle guest issues as they arise.
- Respond to requests professionally, tactfully, and courteously.
- Ensure prompt delivery of final bills to guests.
- Keep the lobby and shared areas neat and orderly.
- Maintain knowledge of Medora, hotel rooms, and hotel policies to assist guests with reservations and recommendations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
