Front Desk Respresentative

Theodore Roosevelt Medora Foundation • Medora, ND

19d • Onsite

About The Position

As a member of the lodging team, the Front Desk Representative operates the hotel or motel front desk and assists guests with inquiries. The role efficiently manages front desk operations to minimize check-in and checkout times, welcomes guests professionally, directs them to appropriate hotel staff, handles guest issues, and ensures final bills are delivered promptly. The representative also maintains neat and orderly lobby and shared areas, stays knowledgeable about Medora, hotel rooms, and hotel policies, and helps guests make reservations or provides recommendations.

This is a full-time position. Workdays span Sunday through Saturday, and shifts vary according to business and customer needs. The role is generally indoors in a controlled, temperate environment, with occasional outdoor work in hot conditions when working the Medora Musical.

Requirements

• Excellent verbal communication skills.
• Ability to provide consistent, excellent customer service.
• Reliability, punctuality, and readiness for every shift.
• Ability to stand for extended periods.
• Ability to operate a PMS system or willingness to learn.
• Math skills sufficient to make customer change quickly and accurately.
• Fluency in English.

Nice To Haves

• Previous front desk experience.
• Bilingual ability.

Responsibilities

• Manage front desk operations efficiently to minimize guest check-in and checkout times.
• Welcome all guests warmly and professionally.
• Direct guests to appropriate hotel staff for questions and special requests.
• Handle guest issues as they arise.
• Respond to requests professionally, tactfully, and courteously.
• Ensure final bills are delivered promptly to guests.
• Keep the lobby and shared areas neat and orderly.
• Maintain knowledge of Medora, hotel rooms, and hotel policies.
• Assist guests with reservations and provide recommendations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed