Front Desk Receptionist

Sweetgrass Plastic Surgery & Spa • Mount Pleasant, SC

4d • Onsite

About The Position

Sweetgrass Plastic Surgery & Med Spa combines advanced medical aesthetics with a luxury spa experience. Our mission is to help clients look and feel their best through excellence, care and genuine hospitality. We are seeking a friendly, professional and highly organised Front Desk Receptionist / Patient Services Representative to be a welcoming first point of contact for our patients. You will support patients throughout their visit by managing check-ins, appointments, telephone enquiries and administrative tasks. You will work closely with clinical and administrative colleagues to help create a smooth, positive and professional patient experience. This position may suit someone who has strong customer service and organisational skills, enjoys helping people and is comfortable working in a fast-paced medical-office environment.

Requirements

• At least two years’ experience in a customer service, administrative, front desk or reception role.
• High school diploma or equivalent.
• Computer proficiency, including experience using Microsoft Word and Microsoft Excel.
• Experience using scheduling systems.
• Strong verbal communication and listening skills.
• Strong organisational skills and attention to accurate information handling.
• A professional and empathetic manner when working with patients and colleagues.
• Eligibility to work in the United States.
• Ability to work on-site in Mount Pleasant, SC.
• Availability to work Monday to Friday.
• Weekend availability as needed.

Nice To Haves

• Previous experience in a medical, dental, spa or similar working environment.

Responsibilities

• Greet patients warmly and professionally.
• Check patients in for their appointments.
• Provide excellent customer service while helping to manage patient flow.
• Verify and update patient information accurately in the appropriate system.
• Monitor the waiting room and help maintain a comfortable environment.
• Communicate with patients when appointment delays occur.
• Answer and route incoming telephone calls in a friendly and professional manner.
• Schedule appointments and confirm upcoming visits.
• Coordinate appointment information with clinical staff.
• Communicate clearly and professionally with patients, providers and colleagues.
• Maintain medical charts, patient files and records.
• Complete data entry, filing and basic office-organisation tasks.
• Use Microsoft Word, Microsoft Excel and scheduling software as required.
• Support team members with general office duties.
• Assist with special projects as needed.

Benefits

• 401(k) matching.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Paid time off.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED