Front Desk Receptionist (POOL)

High Country Community Health•Boone, NC

25d

About The Position

HCCH is not currently hiring for this role but is accepting applicants for future needs. This position involves managing patient appointments, handling administrative tasks, and ensuring a positive patient experience in a dental office setting. The role requires excellent organizational and communication skills, with a focus on maintaining accurate records and supporting the dental team.

Requirements

High school diploma.
Minimum one year of experience in an appointment scheduling position.
Experience preferably in a dental practice setting.
Experience with insurance and NC Tracks.
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Nice To Haves

Knowledge of dental practice protocols related to scheduling appointments.
Knowledge of manual/computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skill in communicating effectively with Dentist and Dental Assistants about scheduling preferences.
Skill in maintaining master appointment schedule via manual or computerized means.
Skill in producing reports about appointment patterns as needed.

Responsibilities

Scheduling patient appointments either in person or over the telephone.
Maintaining the Appointment Book and following up on no-shows/cancellations.
Ensuring patients complete all necessary paperwork and entering information into the practice’s management software.
Gathering signatures and permissions for information storage and procedure approval.
Confirming upcoming appointments in advance.
Keeping appointments on schedule by notifying the service provider of patient arrival.
Scanning patient-related documents into the system.
Verifying patient insurance eligibility and visit frequency.
Assisting the dentist and co-workers as needed.
Managing general office tasks including sending mail, answering phones, posting memos, and compiling end-of-day reports.
Maintaining a neat and tidy office waiting area.
Providing a pleasant, helpful, and upbeat demeanor to help clients relax.
Maintaining the scheduling system for accurate records and analysis of patient/staffing patterns.
Inputting updates (cancellations or additions) into the master schedule daily.
Answering phones, scheduling appointments, taking messages for providers, and handling Spanish calls.
Providing Sliding Fee calculation support and adhering to SFS policy guidelines.
Acting as Scanning Lead.
Consulting with the office manager on scheduling issues.
Scheduling NP appointments and others as needed.
Performing confirmation calls.
Maintaining a confirmed schedule.
Setting up patient insurance information in the practice management system, verifying eligibility and limitations, batching insurance claims, and submitting prior authorizations.
Managing Lab Case schedule.
Ordering office supplies for the office manager.
Taking patient identity photos.
Updating patient paperwork as required.
Documenting all conversations pertaining to treatment and complaints.
Scheduling interpreters for Spanish patients.
Performing other assigned tasks as requested by the office manager.