Front Desk Receptionist

Southwest Womens Oncology/Optimum • Albuquerque, NM

1d • Onsite

About The Position

The front desk is where every patient and client experience begins. The Front Desk Receptionist is not a gatekeeper-they are the first expression of who we are. At Optimum Human and Southwest Women's Oncology, we hold the front desk to the same standard as clinical care. We hire for attitude and aptitude above all else. Credentials matter, but who you are and how you grow matter more. Southwest Women's Oncology (SWWO) is New Mexico's leading gynecologic oncology practice, delivering advanced cancer care with skill, courage, and compassion. Optimum Human and Optimum Infusion extend that mission into performance medicine, infusion services, longevity, recovery, hormone optimization, medical weight loss, peptide therapies, hyperbaric medicine, aesthetics, and human performance. Together, we operate as a single integrated platform committed to one mission: To deliver new possibilities in medical care, human performance, and health by uniting passion, knowledge, and precision into something greater than the sum of its parts. The Front Desk Receptionist owns the patient and client experience at the point of arrival-managing check-in, scheduling, communications, billing support, and the day-to-day administrative operations that keep the front office running smoothly across a busy, multi-service medical practice. You will work closely with clinical providers and medical staff to ensure seamless patient flow and appointment coordination, the concierge and wellness teams on member check-in and service coordination, and billing and administrative staff on insurance verification, payment processing, and patient inquiries. You bring warmth, professionalism, and the organizational precision to keep everything moving-because patients and clients notice every detail of how they are treated.

Requirements

• Experience working in a medical office or healthcare setting.
• Strong customer service skills with a friendly, professional, and proactive approach.
• Excellent written and verbal communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency in scheduling software, Microsoft Office, and electronic health records (EHR) systems.
• Ability to maintain strict confidentiality and handle sensitive patient information with discretion.

Nice To Haves

• Experience in a specialty medical practice, wellness center, or concierge medicine environment.
• Familiarity with insurance verification and patient billing workflows.

Responsibilities

• Warmly greet and check in all patients, members, and visitors upon arrival, ensuring a positive and professional first impression every time.
• Ensure the reception area and waiting rooms are clean, organized, and stocked-maintaining the presentation standard the practice demands.
• Schedule and confirm patient and member appointments, assist with rescheduling, and manage calendars across medical and wellness services.
• Coordinate with clinical and concierge staff to ensure smooth patient flow and minimize wait times.
• Answer phone calls and emails promptly, providing accurate and helpful information regarding services, appointments, and billing.
• Handle patient forms, data entry, and front office administrative tasks with accuracy and confidentiality.
• Process payments, verify insurance information, and assist patients with billing questions or concerns professionally and thoroughly.
• Maintain accurate records and documentation in the EHR system, supporting compliance and operational efficiency.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Access to the Optimum Human Performance Center-full AI gym suite, recovery modalities, group fitness, and body composition tracking
• Opportunity to grow within the Optimum Platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed