Front Desk Receptionist (Evening Shift)

Briar Club•Houston, TX

5d•Onsite

About The Position

This position is responsible for handling the switchboard at reception, greeting, and directing members and visitors while maintaining a professional first impression for the organization. The role involves creating a positive experience for members and guests by anticipating needs, being prepared, enthusiastic, executing flawlessly, and acting promptly. Key duties include managing the switchboard, greeting visitors, answering inquiries, handling mail, processing payments, updating systems, scanning membership tags, managing reservations via phone and email, entering room and event details, printing reports, creating tickets for events, maintaining the reception area, assisting with membership packages and mailings, creating spreadsheets, preparing special event cards, ensuring bridge rooms are ready, creating and printing documents, and assisting with catering as needed. The position also requires learning and following protocols for medical emergencies, missing child situations, and fire evacuations, as well as adhering to procedures outlined in the receptionist manual.

Requirements

Minimum High School diploma or GED (some college preferred)
Minimum of 2 years of experience as a receptionist or in a customer service related field
Knowledge of office equipment use (printer, phone, computer, copier, scanner, etc.)
Experience with multi line telephone system
Must obtain and maintain CPR, AED, and 1st Aid certifications.
Strong skills in word, excel and publisher.
Effective communication verbal and written.
Customer Service oriented.
Excellent organizational skills and attention to detail.
Must be professional in work style and appearance.
Communicates and interacts in a friendly, helpful, respectful and professional manner while on property, on the phone and while conducting any Club business.
Poses honesty and integrity.
Follows instructions from a supervisor and senior management.
Works well with minimal supervision.
Shows up to work on time and follows work schedule.
Team player and gets along with coworkers.
Works safely but with a sense of urgency.
Ability to sit or stand for extended periods throughout the workday.
Frequently walk throughout the clubhouse to assist members and guests or coordinate with other departments.
Ability to use hands and fingers to operate a computer, telephone, copier, and other standard office equipment.
Frequently communicate verbally and listen effectively in person and over the telephone.
Ability to read, write, and interpret documents, schedules, and computer screens.
Occasionally bend, stoop, kneel, reach, and twist while retrieving files, office supplies, or packages.
Ability to lift, carry, push, or pull up to 25 pounds on an occasional basis.
Manual dexterity sufficient to type, file documents, and handle paperwork accurately.
Ability to work in a fast-paced environment with frequent interruptions while maintaining attention to detail.
Ability to move between indoor and outdoor areas of the club as needed, which may involve exposure to varying weather conditions.
Visual ability to monitor reception areas, read computer screens, and recognize members and guests.

Nice To Haves

some college preferred

Responsibilities

Handles the switchboard at reception, greeting, and directing members and visitors.
Acts as the first point person, answering incoming telephone calls, determining the purpose of callers, and forwarding calls to appropriate personnel or department.
Responds to inquiries about the organization and provides callers with address, directions, and other information.
Receives, sorts, and routes mail, and maintains and routes publications; prepares overnight mail.
Separates checks from mail, sorts checks, adds them up and sends checks to accounts receivable department.
Updates system with daily events and makes respective signs.
Scans membership tags of members as they enter the Club.
Checks reservation voice mail and email continuously.
Takes reservations and enters them in Club system.
Enters room and events/tables in Club system.
Prints out reservation reports daily and advises kitchen of any large parties in Grille or Lounge.
Creates tickets for all sponsored events.
Keeps reception area clean and organized and keeps lobby attractive.
Assists Membership Director in preparing membership packages.
Assists Club Administrator with all Club mail outs.
Creates spreadsheets for events.
Creates birthday/anniversary cards when reservations are made for special events.
Makes sure bridge rooms are ready prior to members arriving.
Creates and prints memos, correspondence, reports, and other documents when necessary.
Assists catering with special events as needed.
Performs other duties as assigned by the supervisor or senior management.
Learns and follows protocols regarding medical emergencies, missing child and fire evacuations.
Learns and follows procedures and protocols as described in the receptionist manual.