Front Desk Receptionist

National Vision•Columbia, TN

20h•Onsite

About The Position

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores. Each location offers both eyewear and eye care at a single low price. National Vision aims to make quality eye care and eyewear more affordable and accessible. The Front Desk Receptionist serves as the face of the stores, responsible for greeting and welcoming customers, maintaining organized patient records, and ensuring smooth patient scheduling. This role provides prompt, courteous service to customers both over the phone and in person, acting as a key support for daily operations.

Requirements

Strong customer service skills required
Strong organizational skills required
Education: High School Diploma or equivalent.

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.