Front Desk Receptionist - FULL TIME

Familia Dental | Madison, WI•Madison, WI

5d•Onsite

About The Position

Our Madison clinic is looking for a full-time Front Desk Receptionist to join their team! The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

Requirements

Excellent customer/patient service and verbal communication skills.
Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
Ability to apply common sense understanding to carry out details written or verbally instructed.
Basic computer knowledge
Ability to work in fast paced, patient-focused environment.
Organizational skills and Detail oriented
Interpersonal and Listening skills
Requires excellent customer service skills.

Nice To Haves

Experience with dental management software experience is preferred
Previous dental office experience preferred but not required.

Responsibilities

Greet and check in patients
Answering the phone and scheduling appointments
Maintain patient accounts and records
Knowing and understanding insurance plan rules and protocols and able to follow them
Having patience and ability to be sensitive to patient emotions
Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
Verify patient's insurance
Ensure all record keeping requirements are fully and accurately completed
Submit claims to insurance companies
Notify Office Manager of equipment trouble or general safety concerns
Attend and participate in morning huddles, chart reviews and regular office meetings..
Follow company policy and procedures
Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
Other tasks as assigned.