Front Desk Receptionist - Full-Time

Conservative Care Occupational Health•Del City, OK

2d•Onsite

About The Position

Conservative Care Occupational Health (CCOH) provides occupational medicine and urgent-care services. The Front Desk Receptionist supports the clinic’s administrative and clinical operations, primarily handling front-desk duties while potentially assisting with hands-on patient care when appropriately experienced and certified. The role helps ensure a welcoming, patient-focused experience and efficient clinic operations. Front-office work includes greeting patients, managing check-in and check-out, scheduling, verifying insurance, collecting payments, handling communications, maintaining records and supporting general office tasks. Clinical duties, if the employee has the necessary experience and certifications or licensure, may include obtaining vital signs, collecting medical histories and specimens, performing biometric testing, preparing examination rooms and assisting providers. The position is full-time, 40 hours per week. The Del City clinic operates Monday through Friday, 8:00 AM to 5:00 PM, with no weekend or holiday hours. The employee is expected to travel between two clinics and participate in a rotating on-call schedule as required.

Requirements

High school diploma or equivalent.
Bilingual in Spanish.
Strong verbal and written communication skills and ability to interact professionally with patients, providers, and team members.
Excellent organizational skills and ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office, including Word and Excel, and comfort learning EHR software.
Ability to handle sensitive and confidential information with discretion.
Professional appearance and demeanor and a customer-service mindset.

Nice To Haves

At least 2 years of front-desk, receptionist, or medical-office experience.
At least 1 year of medical-assistant experience.
Familiarity with electronic health record systems and basic medical and insurance terminology.
Previous clinic or healthcare experience involving scheduling, insurance verification, and patient registration.
Active Medical Assistant certification or degree, such as CMAA, CMA, or RMA.

Responsibilities

Greet patients and visitors warmly and professionally.
Manage patient check-in and check-out, schedule appointments, verify demographics and insurance information, and update patient records.
Answer and route phone calls, respond to inquiries, and support front-desk communications.
Collect co-payments, outstanding balances, and other payments accurately.
Maintain an organized reception area and scan and enter patient documentation into the Electronic Health Record (EHR) system.
Assist with filing, faxing, data entry, and general office support.
Coordinate with medical staff to maintain efficient patient flow and communication.
When qualified, obtain and document patient vital signs, including blood pressure, pulse, temperature, height, and weight.
When qualified, interview patients to obtain medical histories, document symptoms, and gather relevant health information.
When qualified, perform biometric screenings and testing procedures in accordance with clinic protocols.
When qualified, collect specimens and perform testing procedures, including venipuncture and urine drug screenings.
Prepare examination rooms, maintain medical supplies, and keep clinical areas clean, stocked, and ready for patient care.
Assist healthcare providers with examinations, procedures, and other clinical needs as directed.
Document clinical information, test results, and patient encounters in the EHR system.
Follow safety, infection-control, and specimen-handling procedures.
Maintain patient confidentiality and comply with HIPAA regulations and clinic policies.
Prioritize responsibilities in a fast-paced environment and collaborate with providers, clinical staff, and administrative team members.
Provide excellent customer service, maintain a positive and professional attitude, and cross-train in clinical and administrative responsibilities.
Participate in a rotating on-call schedule as required.
Travel between the two clinics.