Front Desk Receptionist - Part Time

National Vision•Schererville, IN

About The Position

America's Best, part of National Vision, is hiring a part-time Front Desk Receptionist to welcome customers, maintain organized patient records, and help appointments and store operations run smoothly. The role provides prompt, courteous service to customers in person and by phone while following safety protocols. The stores are closed on Sundays. The receptionist handles calls, appointment scheduling and confirmations, managed care plan processing, patient files, order-status inquiries, and general customer information. The role also includes maintaining a tidy reception area, handling mail and deliveries, monitoring office supplies, and attending mandatory communication meetings.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role; preferred but not required.
0–2 years of related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Provide high-quality customer service while following safety protocols.
Help ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process managed care plans and obtain document information from insurance companies as needed.
Provide customers with basic and accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.