Front Desk Receptionist for Academic Advising & Transfer Center (AATC) (Part-Time)

Mt. Hood Community College•Gresham Campus, OR

13d•Onsite

About The Position

Serves as a front-desk receptionist for the Academic Advising & Transfer Center (AATC). Acts as the first point-of-contact for students, visitors, and college staff and faculty seeking services and support from academic advising. Answers phone and email inquiries, schedules appointments, and collaborates with AATC and Student Services Hub staff.

Requirements

High school diploma or GED.
One (1) year of customer service experience.
Basic skills in Microsoft Office Word, Outlook and Excel.
Experience working with diverse individuals.

Nice To Haves

Bilingual skills with fluency in English and Spanish, Slavic languages, Vietnamese, or other language that meets community needs.
Experience working in a college setting within student services.

Responsibilities

Greets visitors, including students, faculty, staff, and guests, when the AATC is open to the public.
Provides general information on MHCC services, and refers to other College and community support services as appropriate.
Assists with resolving situations and concerns, and escalates to other staff as needed.
Answers a high volume of calls, voicemails, and online inquiries for AATC.
Conducts initial intake of caller and visitor needs to determine and provide appropriate services, scheduling, or information sought.
Schedules, monitors, and manages appointments for AATC staff.
Prepares and tracks appointment reminders, cancellations, and rescheduling.
Maintains familiarity with services and programs provided at the College and external resources to efficiently refer students and visitors.
Provides general office support including correspondence, project support, research, compiling and analyzing data, preparing reports, and recommendations for continuous improvement of AATC services.
Helps ensure the cleanliness and organization of the office.
Performs all other related duties as assigned.