Front Desk Receptionist-Full Time-McKinney, TX

PM Pediatrics•McKinney, TX

About The Position

The Front Desk Associate provides families with a welcoming, first-class experience and carries out front desk and administrative functions for the medical team. The role requires organization, multitasking, customer focus, and the ability to work independently in a fast-paced environment while supporting PM Pediatric Care’s mission, values, and culture. The associate greets and assists families, manages patient flow and registration, maintains accurate patient accounts, and handles documents and correspondence in accordance with HIPAA requirements. The role also supports patient-care quality initiatives, coordinates urgent or complex issues with site leadership, and completes opening, closing, stocking, and sanitation duties. The position is based in McKinney, Texas; travel to another site may sometimes be required within reason.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Strong time management, organizational, and critical thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands and navigating multiple computer systems.
Ability to travel to another site within reason when needed.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely, complete resolutions.
Communicate and collaborate with site leadership on complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after visits.
Monitor patient flow through waiting and registration, including helping families begin self-registration.
Keep current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Protect the confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.