Front Desk Receptionist-Full Time-McKinney, TX

PM Pediatric Care•McKinney, TX

7d•$17 - $28

About The Position

The Front Desk Associate role provides families with a welcoming, first-class experience while supporting administrative tasks for the medical team. The position calls for an organized, responsible, and dynamic individual who can multitask and perform front desk functions in alignment with PM Pediatric Care’s mission, vision, values, and culture. The role involves greeting families in person and by phone, answering questions or seeking guidance when needed, supporting patient care quality initiatives, and coordinating escalations and urgent issues. The associate monitors patient flow and assists families with self-registration, registers patients, and maintains accurate patient accounts and records while complying with HIPAA requirements. The role also manages incoming documents and correspondence and performs opening and closing duties such as organizing, stocking, sanitizing, and reconciling. Work schedules may be flexible based on office needs, and reasonable travel to another site may sometimes be required.

Requirements

Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs; reasonable travel to another site may sometimes be required.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or subtracting to give change.
Strong time management, organizational, and critical thinking skills.
Situational awareness and ability to react successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.
High school diploma or GED.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and on the phone.
Answer patient and family questions to the best of one's ability, and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions.
Collaborate and communicate with site leadership to manage complex patient issues.
Use PM Pediatric Care’s Core values to help patients, families, and team members navigate PM systems before, during, and after a visit.
Monitor and manage patient flow throughout the waiting and registration process, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain confidentiality and privacy of patient accounts and adhere to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.