Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Pineville, NC

11d

About The Position

America’s Best is part of National Vision, a large optical retailer with more than 1,000 stores. The company combines eyewear and eye care in one location and aims to make quality eye care and eyewear more affordable and accessible. The Front Desk Receptionist greets and welcomes customers, maintains organized patient records, and helps keep patient schedules and store operations running smoothly. The role provides prompt, courteous service to customers in person and by phone, while following safety protocols. This is a part-time, bilingual Spanish position. Stores are closed on Sundays.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front-office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Help ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining documentation from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day’s appointments.
Check order status and notify customers when orders arrive or when delays occur.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries; maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.