Front Desk Receptionist
Four Seasons Hotels and Resorts•Nashville, TN
•Onsite
About The Position
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, throughout the guest’s stay, and upon departure. This role is responsible for creating a seamless and personalized arrival and departure experience, responding to a wide variety of guest requests, and delivering service aligned with Four Seasons standards.
Requirements
- Previous experience in guest services or hospitality preferred; luxury hotel experience is an asset
- High School Diploma required; college education is beneficial
- Strong interpersonal and communication skills
- Ability to read, write, and speak English clearly
- Customer-focused mindset with strong attention to detail
- Cross-cultural sensitivity and a passion for delivering personalized service
- Ability to multitask, problem-solve, and remain composed in a fast-paced environment
- Basic computer proficiency and ability to learn hotel systems
Responsibilities
- Welcome and register guests in a friendly and efficient manner, using the guest’s name whenever possible and ensuring room preferences and rates are accurate
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Respond to all guest inquiries and requests in a timely and accurate manner; interactions include in-person, phone, and digital channels
- Resolve guest concerns and complaints proactively while identifying opportunities to personalize service and enhance the guest experience
- Assist guests with recommendations for dining, local attractions, transportation, and activities, maintaining up-to-date knowledge of the local area
- Manage guest check-out process, including posting charges, preparing and explaining bills, and completing payment transactions accurately
- Maintain and reconcile a balanced cash bank, including handling cash, checks, and foreign currency exchanges
- Support pre-arrival planning, including guest communications, special occasion setups, and personalized amenities
- Utilize hotel systems to check guests in and out, run reports, and assign rooms appropriately
- Accept reservations, changes, and cancellations as needed and assist with phone coverage when required
- Collaborate with internal departments (Bell, Housekeeping, In-Room Dining) to ensure seamless guest service delivery
- Comply with Four Seasons policies, standards of conduct, and safety procedures
- Work harmoniously and professionally with co-workers and supervisors
Benefits
- Competitive salary, wages, and comprehensive benefits package
- Excellent training and career development opportunities
- Employee discounts for stays at Four Seasons properties worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
