Front Desk Receptionist

Four Seasons Hotels and Resorts•Jackson Hole, IL

4d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Requirements

Fluent in English
Must possess legal work authorization in the United States

Nice To Haves

Willing to work a flexible schedule, including evenings, weekends, and holidays.
Excellent personal presentation and interpersonal skills.
Ability to lift up to 40lb.
Ability to stand and walk up to 8 hours.
Second language is encouraged.

Responsibilities

Welcoming guests upon arrival and guiding them through the check-in and out process.
Accurate and timely check-in and check-out of guests.
Assisting guests throughout their stay as a first point of contact.
Ensuring billing accuracy.
Provide guests with opportunities to upgrade their initial booking to a superior room type.
Provide information regarding hotel amenities, room rates, local dining, and area attractions.
Answer multi-line phone calls and emails.
Act as the first responder for any guest concerns (e.g., room changes, noise complaints) and de-escalate stressful situations.
Accommodate requests for early check-in, late check-out, room upgrades, and VIP services.
Prepare end-of-day financial reports or handing over logs for the night audit team.
Communicate daily with the Housekeeping team regarding room status, prioritizing clean rooms for arriving guests.
Alert maintenance workers to any facility issues.
Monitor lobby activity, verify the identity of guests or visitors, and issue replacement room keys after verification.