Front Desk Receptionist

Rothman Orthopaedics•Hamilton Township, NJ

22h•$16 - $21•Onsite

About The Position

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff. Key Accountabilities: Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, and cross training to assist in other areas. Essential Duties: Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates demographic and insurance information in eCW. Updates the eCW system on patients’ arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office. Checks out and makes appointments for follow-up patients' office schedules. Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person. Assists patients with ambulatory difficulties. Screens visitors and responds to routine requests for information. Collects applicable insurance co-pay information and referrals. Batches out and balances end-of-day payments. Assists other front desk personnel in situations with irate patients. Maintains work area and lobby in a neat and orderly manner. Re-supplies front desk for the day. Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc. Prints out all related paperwork for patients’ appointments with the physician. Attends meetings as required. Works in conjunction with Patient Responsible team to collect past due balances. Exemplifies the desired culture and philosophies of the organization.

Requirements

High School Diploma or GED minimum education requirement
Minimum of one (1) year’s experience in medical office environment
Computer skills including, but not limited to, MS Office Suite

Nice To Haves

Knowledge of business office procedures & medical terminology

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner.
Checks in patients, verifies and updates demographic and insurance information in eCW.
Updates the eCW system on patients’ arrival and records referral information.
Utilizes eCW to enter the copayment and notes to the Business Office.
Checks out and makes appointments for follow-up patients' office schedules.
Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.
Assists patients with ambulatory difficulties.
Screens visitors and responds to routine requests for information.
Collects applicable insurance co-pay information and referrals.
Batches out and balances end-of-day payments.
Assists other front desk personnel in situations with irate patients.
Maintains work area and lobby in a neat and orderly manner.
Re-supplies front desk for the day.
Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
Prints out all related paperwork for patients’ appointments with the physician.
Attends meetings as required.
Works in conjunction with Patient Responsible team to collect past due balances.
Exemplifies the desired culture and philosophies of the organization.