Front Desk Receptionist - Full Time
About The Position
The Boys & Girls Club of Worcester is a nonprofit, charitable, educational organization recognized as a leading advocate for youth development, working to help youth of all backgrounds. This role involves providing exemplary customer service, maintaining the front desk area, performing clerical tasks, processing membership fees, and scheduling membership orientations. The work environment involves regular interaction with youth members, parents/guardians, visitors, donors, and staff within an active, dynamic youth club. The organization serves over 500 kids from 5 to 18 years of age daily and is committed to providing an enriched environment that meets the physical, emotional, social, and intellectual needs of each kid. They are a non-profit organization striving to make a positive impact in the community and are one of the largest youth development agencies in Central Massachusetts.
Requirements
- High School Diploma or equivalent
- One year experience as a receptionist
- Scheduling flexibility
- Bilingual (Spanish/English) required
- Excellent customer service skills
- Data entry experience
- Experience processing membership fees and other monetary transactions
- Ability to excel in a fast-paced, kid friendly environment
- Ability to multi-task
- Ability to work independently
- Ability to remain calm during busy times
- Must pass a criminal offender record information check (CORI) and a national background check.
Responsibilities
- Providing exemplary customer service to all Club visitors, volunteers, staff and members.
- Maintaining order of front desk area.
- Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
- Processing membership fee payments.
- Scheduling membership orientations.
Benefits
- Recognize thirteen holidays annually and centers are closed.
- If holiday falls on a weekend day, will be closed the Friday or Monday closest to the holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
