Front Desk Receptionist

Active Spine and Joint Institute•Mt Laurel Township, NJ

11h•Onsite

About The Position

Active Spine and Joint Institute is seeking a full-time Front Desk Receptionist to join our expanding multispecialty team of Chiropractors, Occupational Therapists, Nurse Practitioners and Exercise Specialists to be the liaison between providers and patients by explaining prescribed treatment, reviewing insurance benefits and financial responsibility to patients. We currently have openings in our Mount Laurel, NJ location. The position includes 40 hours per week, Monday through Friday. No weekends. At Active Spine and Joint Institute we are a multidisciplinary Chiropractic, Rehabilitation and Medical team that provides drug-free, non-surgical treatments to get our patients out of pain and active again! We have been in operation for over 34 years with four offices located in South Jersey area and continuing to expand!

Requirements

MUST be high energy, outgoing and obtain exceptional communication skills.
Must be a people person.
Must be well organized, detail oriented and highly motivated with strong multi-taking skills.
Insurance verification experience preferred but not required
Customer service experience
Friendly, GREAT communicator and willing to take initiative

Responsibilities

Verify insurance benefits.
Check out all new patients and schedule them based on the prescribed treatment plan.
Record and schedule all re-evaluation dates based on treatment plan.
Review insurance coverage and patient financial responsibility with patients.
Collect payment for patient treatment plan with the goal of the patient pre-paying for care.
Prepare patient financial agreements based on prescribed treatment plan.
Review all financial obligations with the patient and set up payment plan when required.
Coordinate with the insurance department for scheduling patient procedures once pre-authorization from the insurance company is approved.
Track and Monitor treatment plans
Follow-up with patients
Track and monitor patient re-evaluation appointments to ensure that the prescribed treatment plan has been completed.
Ensure patient paperwork prior seeing the healthcare provider on re-evaluation day.
Follow-up with patients that have not completed their prescribed treatment plan.
Review patient travel card and make sure all prescribed services and products are received by the patient and charges are entered.
Participate as an active part of morning huddles and weekly team meetings providing patient updates and information.
Must be able to help apply modalities to patients when needed