Front Desk Receptionist

Child Mind Institute•New York, NY

1d•Onsite

About The Position

Child Mind Institute is looking for an experienced individual to join our team as a Receptionist. You will work with the clinical and administrative teams to greet staff, patients, their families, and guests during their visits at Child Mind Institute. This is a full-time, Monday through Friday position. We are hiring for the 12:00pm - 8:00pm shift. Reporting to the Clinical Operations Manager, this is a fully on-site, non-exempt, full-time position located in our NYC headquarters office.

Requirements

One year (or more) of administrative or office experience
High school diploma or GED

Responsibilities

Provide an outstanding patient experience for families receiving care at Child Mind Institute.
Welcome, check-in and route patients, guests and staff to their appointment location.
Maintain waiting areas ensuring readiness, cleanliness and supplies are available.
Answer and redirect the general phone lines providing exceptional customer service to callers.
Assist with scheduling intake calls for new patients with the intake coordinators.
Ensure proper opening, closing and safety procedures are met throughout the workday
Score psychological assessments and provide final reports to clinicians in time for clinical sessions.
Follow HIPAA guidelines and strictly protect personal health information.
Other job-related tasks as assigned