Front Desk Receptionist
About The Position
St Thomas Rheumatology is looking for a Receptionist to join our team in our Nashville/ Gallatin office. The Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. St. Thomas Rheumatology Consultants is looking for a dependable, professional, and patient-focused Front Desk Medical Receptionist to join our rheumatology practice.
Requirements
- A high school diploma is required
- Proficient with Microsoft Office Suite
- Reliable, professional, courteous and patient
- Excellent communication skills
Nice To Haves
- Previous medical front desk or healthcare experience preferred
- Excellent customer service and communication skills
- Professional telephone etiquette
- Strong computer and organizational skills
- Ability to multitask in a busy medical office
- Attention to detail and accuracy
- Dependable and punctual
- Professional appearance and attitude
- Ability to work well as part of a team
- Ability to handle difficult or upset patients professionally
- Willingness to learn our EMR and office procedures
- Associates degree is preferred
- Preferred Nextgen EMR system.
Responsibilities
- Greet and check in patients in a professional and friendly manner
- Check patients out and schedule follow-up appointments
- Answer and direct incoming phone calls
- Schedule new and established patient appointments
- Verify patient demographics and insurance information
- Collect copays and outstanding patient balances
- Assist patients with questions and direct clinical questions to the appropriate staff
- Scan, upload, and organize medical records and documents
- Handle incoming faxes and paperwork
- Maintain accurate patient information in the EMR system
- Confirm appointments and assist with rescheduling
- Communicate professionally with patients, providers, pharmacies, and other medical offices
- Maintain patient confidentiality and follow HIPAA requirements
- Work closely with medical assistants, nurses, providers, billing, and management
- Maintain a clean, organized, and professional front desk
- Follow all office policies and procedures
- Perform additional front-office duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
