Front Desk/Receptionist - Physical Therapy - Via Centre Drive - Day - Full Time

Sharp HealthCare•Vista, CA

About The Position

The Physical Therapy Front Desk Receptionist greets patients warmly and professionally, supports registration and scheduling, and helps maintain efficient clinic operations. The role provides forms to new patients and updates forms for established patients; collects co-payments and past-due balances; scans insurance and identification cards; verifies benefits and eligibility; and obtains treatment authorizations. The receptionist serves as a liaison between patients and medical support staff, manages therapist schedules, handles messages, and files and scans charts. The position also supports patient flow, billing and documentation processes, a safe and presentable front-office environment, and onboarding and training for new Front Desk Receptionists. It includes communicating with the Director about issues that may affect the effectiveness or efficiency of patient care and performing miscellaneous related duties as assigned.

Requirements

High school diploma or equivalent.
Knowledge of medical office procedures, including scheduling, benefit verification, and obtaining authorizations.
Ability to schedule patients while minimizing gaps in schedules.
Working knowledge of report preparation and correspondence, including correct grammar, spelling, and punctuation.
Working knowledge of Microsoft Office.
Ability to maintain an accurate filing and labeling system for retrieval of medical charts.
Ability to enforce financial policies, including collecting co-payments and balances.
Ability to read, understand, and follow oral and written instructions.
Ability to establish and maintain effective relationships with patients, employees, and the public.
Strong organizational and communication skills with healthcare providers and patients.

Nice To Haves

A 2–4 year business degree or graduation from a medical receptionist program.
Prior experience working in a similar setting.
Ability to perform weekly chart audits for expired authorizations, prescriptions, and absenteeism.
Positive attitude in support of necessary change.

Responsibilities

Greet patients in a warm, professional manner and provide appropriate forms to new patients and updated forms to established patients.
Collect patient co-payments and past-due balances and enforce clinic financial policies.
Scan patient insurance and identification cards.
Schedule appointments promptly and maintain therapist schedules to keep appointment slots filled and minimize schedule gaps.
Complete the patient registration process and obtain demographic and billing information for the medical record.
Verify insurance benefits and eligibility and obtain treatment authorizations.
Manage patient flow to help prevent excessive waiting time for therapists.
Answer phones pleasantly, obtain information for messages, and take and route messages appropriately.
Serve as a liaison between patients and medical support staff and maintain positive communication with patients, staff, and the public.
Assemble and prepare charts for therapist use; file paper records and scan charts into the document manager.
Maintain an accurate chart filing and labeling system and perform weekly chart audits for expired authorizations, prescriptions, and absenteeism.
Input clinic visits into the billing system and ensure charge tickets contain appropriate information.
Ensure clinic forms are adequately stocked and the waiting area and front office are neat and presentable.
Maintain a safe, clean working environment, including unit-based safety and infection-control requirements.
Communicate with the Director about issues that may affect patient-care effectiveness or efficiency.
Make efforts to reduce expenses and maximize productivity and revenue.
Onboard and train new Front Desk Receptionists.
Perform miscellaneous job-related duties as assigned.