Front Desk Receptionist

WorkWave Staff • Jamestown, NY

5d • Onsite

About The Position

We are seeking a friendly, professional, and organized Front Desk Receptionist to join a local medical practice. The Front Desk Receptionist serves as the first point of contact for patients and plays a key role in providing excellent customer service while supporting daily office operations. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Requirements

• High school diploma or GED required.
• Proficiency with Microsoft Office and office equipment.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

Nice To Haves

• Previous receptionist, customer service, administrative, or medical office experience preferred.
• Knowledge of medical terminology.
• Experience with electronic medical records (EMR) systems.
• Insurance verification and patient scheduling experience.
• Strong attention to detail and accuracy.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient information and update records accurately.
• Check patients in and out for appointments.
• Collect copays and process payments as needed.
• Verify insurance eligibility and obtain necessary authorizations.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Coordinate communication between patients, providers, and staff.
• Manage incoming and outgoing correspondence, including mail, emails, and faxes.
• Assist with filing, scanning, and other administrative duties.
• Maintain a clean, organized, and welcoming reception area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED