Front Desk Receptionist
The Los Angeles Cancer Network•Fountain Valley, CA
About The Position
The Front Desk Receptionist greets patients and answers telephone calls for the Los Angeles Cancer Network, a OneOncology-affiliated medical practice, and provides office support for the front office area. The role supports patient registration and check-out, appointment scheduling, communication with patients and callers, and maintenance of front-office operations. The receptionist is expected to provide exceptional customer service, protect patient confidentiality, and accurately document information in the EMR system.
Requirements
- Fluent in Vietnamese, with experience translating.
- Strong verbal and written communication skills.
- Ability to establish and maintain effective working relationships.
- Strong assessment, critical-thinking, and customer-service skills.
- Ability to maintain emotional stability when coping with human suffering, emergencies, and other stresses.
- Ability to seek out resources independently and work collaboratively.
- Ability to collaborate, set priorities, and organize work to meet deadlines while complying with established processes, policies, and regulations.
- Ability to multitask efficiently.
- Ability to communicate clearly with patients, families, visitors, healthcare team members, physicians, administrators, leadership, and others.
- Great customer service skills.
- Knowledge of medical terminology, particularly oncology and hematology.
- Basic computer knowledge.
Nice To Haves
- Previous oncology or hematology experience is preferred.
Responsibilities
- Greet and direct patients and visitors.
- Perform gatekeeping duties.
- Register patients and assist with check-out.
- Collect co-payments and deductibles, and reconcile the daily cash report.
- Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol.
- Answer telephone calls, respond to inquiries, direct callers to appropriate personnel, or initiate triage messages for medical personnel.
- Record accurate and complete messages when necessary.
- Maintain front-office supplies and cleanliness.
- Maintain patient confidentiality.
- Provide exceptional customer service while performing work assignments and duties.
- Accurately document information in the EMR system.
- Train new hires on practice processes and procedures.
- Maintain accurate records for provider appointments.
- Sort incoming mail.
- Verify patient insurance information and notify billing staff of changes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
