Alsip Front Desk Receptionist

Dental Associates Ltd•Alsip, IL

9d•$18 - $20•Onsite

About The Position

The Front Desk Receptionist is the welcoming first point of contact for patients at a dental clinic in Alsip, Illinois. This role helps create a positive patient experience while keeping daily clinic operations running smoothly. Duties include patient check-in and check-out, appointment coordination, answering questions, and supporting billing and insurance needs. The position works Monday through Friday, plus one Saturday per month, and pays $18.00–$20.00 per hour based on experience.

Requirements

High school diploma or equivalent.
Clear and concise communication, using appropriate grammar, pronunciation, and tone.
Effective interpersonal skills to maintain rapport with patients, dentists, and staff members.
Good customer service skills and ability to work as part of a team in a fast-paced environment.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

At least 2 years of experience in the dental or healthcare field is preferred.

Responsibilities

Greet and welcome patients in a warm, professional manner.
Manage patient check-in and check-out and keep administrative records up to date.
Assist patients with medical history, intake, and HIPAA compliance forms.
Answer incoming calls, respond to general inquiries, and route messages to clinical or administrative staff.
Schedule, confirm, reschedule, and cancel appointments to optimize provider time and clinic flow.
Send appointment reminders by phone, text, or email.
Monitor and fill same-day appointment openings or cancellations using a priority cancellation list.
Coordinate specialist referrals and outside provider records as requested.
Collect copays, deductibles, and balances at the time of service and issue accurate receipts.
Verify insurance eligibility and benefits before scheduled visits.
Prepare and submit dental insurance claims and address basic billing inquiries.
Process daily cash balances and reconcile end-of-day financial reports.
Maintain accurate information in electronic practice management and electronic dental record software.
Manage incoming and outgoing mail, scanning, and digital document filing.
Monitor front desk and waiting area inventory and reorder office and administrative supplies.
Communicate with dental assistants, hygienists, and dentists to support smooth daily workflow.

Benefits

Medical insurance for staff scheduled to work at least 30 hours per week.
Prescription drug plan.
Health Savings Account (HSA).
Vision insurance for staff scheduled to work at least 20 hours per week.
Life insurance, critical illness, hospital indemnity, and AD&D coverage for staff scheduled to work at least 20 hours per week.
401(k) for all staff.
Paid time off (PTO) for all staff.
Paid holidays for staff scheduled to work at least 20 hours per week.
Bereavement leave for all staff; paid for staff scheduled to work at least 36 hours per week.
Jury duty leave for all staff.