Front Desk Officer
Sterling Aventura•Lincolnshire, IL
•Onsite
About The Position
At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents. We are looking for a hospitality-focused Front Desk Officer to join our team! This position is responsible for verifying and documenting the scheduled presence of all guests, visitors, vendors and third-party contractors entering the property.
Requirements
- High school diploma or GED required.
- Previous customer service experience required.
- Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic.
- Familiarity with basic computer systems and Microsoft Office suite (Outlook, Excel, Word).
Nice To Haves
- Previous security experience preferred.
Responsibilities
- Greet and assist residents, visitors, and vendors in a professional and courteous manner.
- Answer and direct incoming calls to the appropriate department or staff member.
- Maintain accurate and up-to-date gatehouse logs.
- Operate and monitor the gatehouse remotely through Axis controls.
- Dispatch Security personnel as needed in response to emergency calls.
- Support emergency communication and established safety procedures.
- Monitor and respond to access-control and gatehouse-related issues.
- Provide information and assistance to residents, visitors, and vendors as needed.
Benefits
- 401K with company match
- DailyPay - access your pay sooner
- Discounted employee meals
- Indoor parking garage access
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
