Front Desk Office Administrator
About The Position
At HealthSource Chiropractic of Lakeville & Progressive Rehab & Wellness, we’re all about helping people feel their best—whether it’s through an adjustment, rehab, or just a warm smile when they walk through our door. Our patients come in for care, but they stick around because they feel like part of our family. We need a Front Desk Receptionist who is equal parts friendly face, scheduling ninja, and master multitasker. You’ll be the first impression patients have of us—so if you’re the type who can greet someone like an old friend while juggling phones, insurance, and scheduling (without breaking a sweat), you’ll fit right in.
Requirements
- A background in customer service, medical office work, or admin (bonus points if you’ve wrangled insurance before)
- Communication skills that make people feel heard and cared for
- The ability to stay cool and organized, even when things get busy
- A team-player vibe—you’re not above helping out wherever needed
- Reliability—we need someone we (and our patients) can count on
Nice To Haves
- Wrangled insurance before
Responsibilities
- Greet patients with a smile that says, “We’re glad you’re here!”
- Keep the schedule organized so everyone gets seen on time
- Answer phones and help patients with questions (patience required)
- Verify insurance and help with billing tasks (don’t worry, we’ll train you)
- Keep records tidy, accurate, and HIPAA-compliant
- Support communication between patients and providers
- Pitch in wherever needed to keep the office running smoothly
- Create financial worksheets
- Deliver financial reviews with patients
- Scan incoming insurance EOBs
- Assist with marketing campaigns, creative content, community outreach
- Weekly patient reporting
- Work with the rest of the team to keep the clinic clean and clutter-free
- Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims
Benefits
- Bonus based on performance
- Employee discounts
- Free uniforms
- Paid time off
- Paid training & on-the-job learning
- Employee discounts on chiropractic & wellness care (no medical benefits first year)
- Uniform allowance
- Retirement plan
- Paid sick time
- A fun, supportive team that makes “going to work” actually enjoyable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
