Front Desk Administrator

Robson Forensic • Lancaster Township, PA

5d • Onsite

About The Position

Robson Forensic, a longstanding national forensic expert firm with an excellent reputation in the legal and scientific community, is seeking a Front Desk Administrator who takes pride in their work and is ready to bring their professionalism and communication skills to an appreciative team. This position is full-time and necessary to be in the office (Monday-Friday, 8am-5pm) at our Lancaster, PA corporate headquarters. Not eligible for remote or hybrid working.

Requirements

• HS diploma; college degree is preferred.
• 5+ years of front desk experience; law office experience is a plus.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail, organizational, and file management skills.
• Excellent phone and active listening skills.
• Able to handle confidential subject matter, working independently and as part of a collaborative team.
• Clean background screen.
• Driver's license.
• Ability to drive.

Nice To Haves

• College degree is preferred.
• Law office experience is a plus.

Responsibilities

• Answer the phone, directing callers to appropriate personnel.
• Answer questions about the organization and provide callers with address, directions, and other information.
• Maintain a high degree of professionalism when dealing with difficult/upset callers.
• Receive and file case materials in a fast-paced ticketing queue while maintaining accuracy and confidentiality.
• Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
• Perform other light clerical duties as needed, such as sorting/distributing mail, filing, photocopying, preparing shipments, and collating.
• Work on special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED