Front Desk Monitor, Michael's House
About The Position
The Front Desk Monitor monitors the front desk of Michael’s House, a 20-unit, fully furnished permanent supportive housing facility at 543 North Pearl Street in Albany, New York. The facility provides a safe and stable environment for families and individuals who are homeless or at risk of becoming homeless. The role helps foster a supportive, caring, and family-oriented atmosphere for residents and staff. The position supports daily office operations, maintains a safe and secure facility, builds professional relationships with residents and service partners, and responds to crisis situations. The schedule is per diem on Saturdays and Sundays from 4:00 p.m. to midnight, with flexibility as needed. Weekend work is required, including some holidays.
Requirements
- High school diploma or GED equivalent.
- Professional record of integrity and strong advocacy for homeless families, with familiarity with public assistance and other local resources.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint; Google Business Workspace applications; and secure internet practices.
- Willingness and ability to work in close proximity with clients.
- Ability to work collaboratively with families and a culturally diverse, socio-economically disadvantaged population, including people with varied developmental and cognitive functioning levels.
- Ability to manage emotional reactivity, remain composed during crises, and separate personal matters from client issues.
- Ability to model the agency’s mission, values, philosophy, and policies in professional conduct.
- Excellent written and verbal communication and interpersonal skills, including the ability to build working relationships with staff, service providers, professionals, and regulatory bodies.
- Ability to work effectively in a shared decision-making team, listen to others’ perspectives, and resolve disagreements respectfully.
- Ability to intervene appropriately while setting suitable limits and boundaries.
- Ability to function in a fast-paced and sometimes stressful environment.
- Excellent organization, planning, and time-management skills, including managing varied tasks in a timely manner.
- Ability to comply with HIPAA requirements and maintain strict client and family confidentiality when handling protected health information.
Nice To Haves
- Previous experience working in a human services agency.
Responsibilities
- Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while complying with agency policies and procedures.
- Manage daily office operations, including word processing, filing, reception, telephone coverage, and accurate record-keeping.
- Monitor supplies, maintain inventory, and order supplies as needed.
- Maintain a safe, secure, and healthy environment by identifying, reporting, and resolving facility issues.
- De-escalate and intervene in crisis situations, using mediation and communication skills to resolve conflicts.
- Perform other position-related duties as assigned by the Director or Supervisor.
Benefits
- Pension plan with an agency contribution.
- 403(b) retirement savings plan.
- Eligible employment may qualify for the Public Service Loan Forgiveness Program.
- Travel and mileage reimbursements for role-related transit.
- Medical, dental, and vision insurance plans.
- Annual $600 well-being reimbursement.
- Combined Leave Time and paid holidays.
- Employer-paid life insurance.
- Paid training updates, including Therapeutic Crisis Intervention and CPR/AED/First Aid.
- Tuition assistance and tuition reimbursement opportunities.
- Professional development and internal career growth pathways.
- Welcoming, business-casual work environment.
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What This Job Offers
Education Level
High school or GED
