Front Desk Monitor

Volunteers of America - Greater New York, Inc. • New York, NY

2d • $22 - $22 • Onsite

About The Position

Volunteers of America–Greater New York is seeking a Front Desk Monitor for Empower Residence, a 24/7 transitional housing program for women operating under HRA/DSS guidelines. The enhanced shelter supports residents facing challenges including mental health needs, substance use, unemployment, and poverty. The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, routes deliveries, aids residents, and controls front-door access. The position is located in New York, NY 10023.

Requirements

• High school degree or GED preferred.
• At least two years of relevant experience.
• Polite and pleasant manner; efficiency and firmness.
• Ability to operate a busy front desk/security operation.
• Ability to perform diverse tasks with ease and maintain confidentiality.
• Obtain Coordinator of Fire Safety & Alarms (F80), Food Service Handler Certificate, and Fire Guard (F02) within 90 days of hire; VOA will cover the cost.
• Obtain CPR/First Aid Certificate within 180 days of hire; VOA will cover the cost.

Responsibilities

• Answer telephone calls and take messages for staff.
• Receive and assist visitors; greet visitors and assist them directly or announce their arrival to staff or residents.
• Ensure clients sign in and out as required.
• Route mail and deliveries as required.
• Aid residents.
• Control front-door access and operate the front desk/security operation.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at the residence as assigned.
• Maintain confidentiality.

Benefits

• Medical, dental, and vision coverage
• Prescription coverage
• Life insurance
• Retirement plan
• Tuition reimbursement
• Paid time off, including a paid birthday holiday

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED