Front Desk Monitor
About The Position
The Client Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities. Creston Avenue Residence is a residence that provides housing to chronically homeless single adults, chronically homeless families, and those at serious risk of becoming homeless, as well as veterans with HUD-VASH vouchers, and families that meet income eligibility requirements and do not require supportive services.
Requirements
- High school diploma or GED preferred with at least two years of relevant experience.
- Clean and valid driver’s license. Must maintain agency authorized driver status.
- Coordinator of Fire Safety & Alarms (F80) certification required within 90 days of hire.
Responsibilities
- Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
- Accept new clients in electronic records database. Issue meal cards, mail, medication, lockers, and toiletries. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide optimal customer service.
- Provide emergency response including crisis management, first aid, CPR, and fire response as needed. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
- Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook. Drive agency vehicles to transport clients, if assigned.
Benefits
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
