Front Desk Monitor, Michael's House

St Catherine s Center for Children • Menands, NY

8d • Onsite

About The Position

The Front Desk Monitor oversees the front desk of Michael’s House, a 20-unit, fully furnished supportive housing facility at 543 North Pearl Street in Albany, New York. The facility provides a safe and stable environment for families and individuals experiencing homelessness or at risk of homelessness. The role helps foster a supportive, caring, and family-oriented atmosphere for residents and staff. This is a per diem, non-exempt position scheduled for Saturdays and Sundays from 4:00 p.m. to midnight, with flexibility as needed. Weekend work is required, along with some holidays.

The position includes maintaining professional relationships with residents, staff, service providers, and community resources; supporting daily office operations and record-keeping; maintaining facility safety; and helping de-escalate crises and resolve conflicts. The employee may access clients’ protected health information and is responsible for safeguarding confidentiality and meeting HIPAA requirements. The role involves close proximity to clients and work with a culturally diverse, socioeconomically disadvantaged population in a fast-paced and sometimes stressful environment.

Requirements

• High school diploma or GED equivalent.
• A professional record of integrity and strong advocacy for homeless families.
• Familiarity with public assistance and other local resources.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Proficiency with Google Business Workspace applications, including Gmail, Docs, Sheets, and Meet, and secure internet practices.
• Ability and willingness to work in close proximity to clients.
• Ability to work collaboratively with families using a family-focused approach.
• Ability to interact effectively with culturally diverse and socioeconomically disadvantaged people, including individuals with varied developmental and cognitive functioning levels.
• Ability to manage emotional reactivity, remain composed during crises, and separate personal matters from client issues.
• Ability to conduct oneself in a manner consistent with the agency’s mission, values, philosophy, and policies.
• Excellent written and verbal communication skills and strong interpersonal skills.
• Ability to build working relationships with agency staff, outside service providers, professionals, and regulatory bodies.
• Ability to work within a shared decision-making team, listen to differing perspectives, and resolve disagreements respectfully.
• Ability to intervene appropriately while maintaining suitable limits and boundaries.
• Ability to function in a fast-paced and sometimes stressful environment.
• Strong organization, planning, and time-management skills, including the ability to manage varied tasks in a timely manner.
• Ability to meet HIPAA requirements and maintain strict client confidentiality.

Nice To Haves

• Previous experience working in a human services agency.

Responsibilities

• Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while complying with agency policies and procedures.
• Manage daily office operations, including word processing, filing, telephone and desk reception, and accurate record-keeping.
• Monitor supplies and order them as needed.
• Maintain a safe, secure, and healthy facility environment by identifying, reporting, and resolving facility issues.
• De-escalate and intervene in crisis situations, using mediation and communication skills to resolve conflicts.
• Protect client and family confidentiality and safeguard protected health information in accordance with HIPAA requirements.
• Perform other position-related duties as assigned by the Director or Supervisor.

Benefits

• Agency-contribution pension plan.
• 403(b) retirement savings options.
• Eligibility for the Public Service Loan Forgiveness Program for qualified staff.
• Travel and mileage reimbursements for role-related transit.
• Medical, dental, and vision insurance plans.
• $600 annual well-being reimbursement.
• Combined Leave Time (CLT) and paid holidays.
• Employer-paid life insurance.
• Paid training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid.
• Tuition assistance and tuition reimbursement opportunities.
• Professional development and internal career growth pathways.

What This Job Offers

• Education Level: High school or GED