Front Desk Monitor

Associated Asset Management (AAM) • Leland, NC

1d

About The Position

Del Webb at Mallory Creek is an active adult community in Leland, North Carolina, near Wilmington, designed for an elevated retirement lifestyle. The community offers new single-family homes and amenities including a clubhouse, indoor and outdoor pools, a fitness center, pickleball and bocce courts, and social clubs.

The Front Desk Monitor answers phone lines, provides administrative support to staff and management, manages the front entrance, and maintains the reception desk. The role uses strong customer service skills to greet visitors and homeowners in person and by phone, and supports on-site property needs and community events.

Requirements

• Excellent customer service and communication skills.
• Ability to support administrative staff as needs change.
• Ability to obtain information from callers and visitors professionally and efficiently.
• Ability to handle multiple tasks, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Proficiency with computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and email systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Strong verbal and written communication skills, including the ability to communicate with all levels of management and staff.
• Ability to collaborate and cooperate within the department and with other departments.

Responsibilities

• Provide receptionist support for on-site property needs and customer service to inbound callers, visitors, and vendors.
• Work with the On-site Community Manager to manage the reception area and inbound calls and assist with administrative projects.
• Filter inbound calls and direct them appropriately.
• Greet visitors and homeowners and determine their immediate needs.
• Monitor pickups and deliveries.
• Assist with events.
• Perform other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed