Front Desk Monitor -PT

Volunteers of American Greater New York•New York, NY

2d•Onsite

About The Position

The Front Desk Monitor answers telephone calls and takes messages for staff; receives and assists visitors; receives and routes deliveries; aids residents; and controls front door access. The position is at East 119th Street Veterans Residence, a single-room occupancy residence providing permanent supportive housing to formerly homeless single veteran men and women, including people diagnosed with a mental illness. The location is New York, NY 10036. A high school diploma or GED is preferred. The role requires a polite and pleasant manner, efficiency and firmness, and the ability to operate a busy front desk and security operation, perform diverse tasks with ease, and maintain confidentiality. The required Coordinator of Fire Safety & Alarms (F80) certification must be obtained within 90 days of hire; VOA will cover the cost.

Requirements

A high school diploma or GED is preferred.
Maintain a polite and pleasant manner, and be efficient and firm.
Be able to operate a busy front desk and security operation.
Be able to perform diverse tasks with ease and maintain confidentiality.
Obtain the Coordinator of Fire Safety & Alarms (F80) certification within 90 days of hire; VOA covers the cost.

Nice To Haves

A high school diploma or GED.

Responsibilities

Answer telephone calls and take messages for staff.
Receive and assist visitors.
Receive and route deliveries.
Aid residents.
Control front door access.
Greet visitors and assist them directly or announce their arrival to staff or residents.
Ensure clients sign in and out as required.
Route mail and deliveries as required.
Handle or assist in crisis intervention.
Follow assigned procedures in emergency situations.
Conduct rounds at the residence as assigned.