Front Desk Monitor

Volunteers of American Greater New York•New York, NY

7d•Onsite

About The Position

The Front Desk Monitor works at Empower Residence, a 24/7 transitional housing program for women operating under HRA/DSS guidelines. The program supports residents facing challenges such as mental health needs, substance use, unemployment, and poverty. The role answers telephone calls and takes messages for staff; receives and assists visitors; receives and routes deliveries; aids residents; and controls front-door access. The position is located in New York, NY 10023. The role requires a polite and pleasant manner, efficiency, firmness, and the ability to operate a busy front desk and security operation. The employee must be able to perform diverse tasks with ease and maintain confidentiality. The position requires specified safety and service certifications within 90 and 180 days of hire, with VOA covering their costs.

Requirements

High school degree or GED preferred.
At least two years of relevant experience.
Polite and pleasant manner; efficiency and firmness.
Ability to operate a busy front desk/security operation.
Ability to perform diverse tasks with ease and maintain confidentiality.
Obtain Coordinator of Fire Safety & Alarms (F80), Food Service Handler Certificate, and Fire Guard (F02) within 90 days of hire; VOA will cover the cost.
Obtain CPR/First Aid Certificate within 180 days of hire; VOA will cover the cost.

Responsibilities

Answer telephone calls and take messages for staff.
Receive and assist visitors.
Receive and route deliveries.
Aid residents.
Control front-door access.
Greet visitors and assist them directly or announce their arrival to staff or residents.
Ensure clients sign in and out as required.
Route mail and deliveries as required.
Handle or assist in crisis intervention.
Follow assigned procedures in emergency situations.
Conduct rounds at the residence as assigned.