Front Desk Monitor/Client Care Specialist

Volunteers of America - Greater New York, Inc. • New York, NY

20d • $22 - $22

About The Position

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff, and the facility. The role receives and assists clients, receives and routes deliveries, aids residents, controls front-door access, and assists with intake and orientation.

The position is at Victory II, a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.

Requirements

• High school diploma or GED preferred.
• Polite and pleasant manner; efficiency and firmness; and ability to operate a busy front desk/security operation.
• Ability to perform diverse tasks with ease and maintain confidentiality.
• Fire Guard (F-02) certification required upon hire.
• CPR/First Aid certification required within 90 days of hire; VOA will cover the cost.
• Narcan certification required within 90 days of hire; VOA will cover the cost.

Nice To Haves

• Related experience with domestic violence.

Responsibilities

• Greet visitors and assist them directly or announce their arrival to staff or residents.
• Assist with the intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated accurately each day.
• Ensure clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Help maintain the safety and security of clients, staff, and the facility.
• Aid residents and control front-door access.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription coverage
• Life insurance
• Retirement plan
• Tuition reimbursement
• Paid time off, including a paid birthday holiday

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED