Front Desk Monitor/Client Care Specialist

Volunteers of American Greater New York • Bronx, NY

20d

About The Position

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff, and the facility at Victory II, which provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. The role receives and assists clients, receives and routes deliveries, aids residents, controls front-door access, and assists with intake and orientation. The position also supports crisis intervention and follows assigned procedures during emergencies.

Requirements

• High school diploma or GED preferred.
• Polite and pleasant manner; efficiency and firmness.
• Ability to operate a busy front desk/security operation.
• Ability to perform diverse tasks with ease and maintain confidentiality.
• Fire Guard (F-02) certification required upon hire.
• CPR/First Aid and Narcan certifications required within 90 days of hire; VOA will cover the cost.

Nice To Haves

• Related experience with domestic violence is preferred.

Responsibilities

• Greet visitors and assist them directly or announce their arrival to staff or residents.
• Assist with the intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated accurately each day.
• Ensure clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist with crisis intervention.
• Follow assigned procedures in emergency situations.
• Receive and assist clients, aid residents, control front-door access, and assist with orientation.
• Help maintain the safety and security of clients, staff, and the facility.

Benefits

• Medical, dental, and vision coverage
• Prescription coverage
• Life insurance
• Retirement plan
• Tuition reimbursement
• Paid time off, including a paid birthday holiday
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED