Grapevine Area)

Aspire Allergy & Sinus•Dallas, GA

10d•Onsite

About The Position

The Aspire Front Office Medical Receptionist is a vital member of the clinical staff, supporting the company’s mission to treat patients with allergy and sinus problems. The role focuses on providing a memorable patient experience and maintaining patient comfort and satisfaction while completing clinical and administrative work accurately. Responsibilities include patient check-in and communication, handling payments and follow-up scheduling, entering information into the electronic health record, and assisting with allergy testing and injections. The receptionist shares front-desk responsibilities and must be willing to cross-train in medical assistant duties to support full-cycle clinic operations. The position is based across clinics in Keller, Grapevine, and Flower Mound, Texas, with a stated schedule of Monday through Thursday, 8:00 a.m. to 5:00 p.m. The employee must be flexible to travel within the assigned region and between clinics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 6 months of front-desk receptionist experience, preferably in healthcare.
Basic knowledge of medical terminology.
Exceptional customer service skills.
Ability to communicate clearly and effectively to exchange information.
Ability to maintain effective working relationships with patients, medical staff, and the public.
Ability to react calmly and effectively in difficult or emergent situations.
Manual dexterity to operate a computer and keyboard at 50 words per minute, calculator, telephone, copier, and fax.
Ability to operate a motor vehicle to travel between clinics.
Flexibility to travel within the assigned region.

Nice To Haves

Medical assistant background is highly preferred.
Medical Assistant Certificate, vocational nurse license, or related experience.
Current CPR certification.

Responsibilities

Greet, welcome, and direct patients and visitors in a friendly manner.
Contact insurance providers to obtain CT authorizations.
Collect payments for outstanding balances and current appointments.
Answer incoming phone calls and provide accurate information and resources.
Schedule follow-up appointments using scheduling software.
Accurately enter patient health, insurance, demographic, referral, contact, and primary care provider information into the EHR.
Use the Electronic Health Record Practice Management Platform.
Prepare and organize paperwork for upcoming appointments.
Scan and attach patient records and documents to patient charts.
Monitor incoming pharmacy shipments and prepare them for patient pickup.
Check and process incoming mail.
Ensure end-of-day reports and logs are accurate and complete.
Stock supplies at the front desk, in the waiting room, and in the break room.
Schedule drug representative lunches when approved by a provider.
Request medical records from outside providers.
Help coordinate allergen vial transfers.
Cross-train in medical assistant duties to support clinic operations, including administering allergy injections, taking patient vitals, rooming patients, and reviewing medical assistant testing boards for allergen accuracy.