Front Desk Manager

Q Hotels Management•Laplace, LA

22d

About The Position

The Front Desk Manager is responsible for the successful operation of the hotel and serves as a property leader for the hotel, corporate offices, and owners. The role motivates, leads, supervises, and directs hotel operations and departments, with a focus on front office and guest services. The manager oversees staffing, training, discipline, scheduling, and performance monitoring to meet service and productivity standards and support guest satisfaction. The position also manages room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue, and prepares financial reports, including a rate and availability calendar. The manager communicates with guests and associates, organizes and attends meetings, coordinates daily workflow with department managers, supports sales and marketing programs, and ensures operational policies and procedures are followed. Evening work, weekend availability, and on-call availability are required.

Requirements

Previous work experience with the Marriott FOSSE system.
Previous experience as a Supervisor, Front Desk Manager, or Manager on Duty.
A personable approach that supports high-quality guest service and a positive working experience for Front Desk staff.
Ability to work evenings and be available on weekends and on call.
Knowledge of Marriott brand standards.
Successful completion of a required background check.

Responsibilities

Motivate, lead, supervise, and direct hotel operations and departments.
Manage and motivate front office and guest services personnel, including staffing, training, discipline, scheduling, and performance monitoring.
Ensure adherence to service and productivity standards to provide guest satisfaction.
Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue.
Compile and prepare financial reports, including the rate and availability calendar.
Communicate with guests and associates verbally and in writing to answer questions and provide clear direction; advise and instruct staff about work details.
Organize, conduct, and/or attend meetings to obtain and disseminate pertinent information.
Work with department managers to ensure seamless daily workflow.
Participate in mandatory training.
Participate in and ensure implementation of sales and marketing programs.
Complete random guest-registry audits to ensure accuracy and completeness.
Maintain key control and loss prevention programs.
Ensure procedures and federal and state policies are followed.
Report aged open accounts to the Support Office Accounting Department.
Respond to other requests from the Corporate Office.