Front Desk Manager

NFC Amenity Management•Seattle, WA

20d

About The Position

The Front Desk Manager works exclusively at the front desk and oversees desk operations, staff coverage, resident service, facility maintenance coordination, and reservations. The role supports hiring, training, and mentoring a team that follows the company's mission and brand standards, while maintaining a clean, well-managed facility and providing a welcoming experience in a fast-paced environment. The position pays $28.00 per hour and is full-time.

Requirements

Must be legally allowed to work in the United States.
Must work exclusively at the front desk.

Nice To Haves

Experience supervising others.
Works well independently and thrives in a fast-paced environment.
Welcoming demeanor and making eye contact are essential.
Traits and qualities sought include front desk management, hospitality management, outgoing personality, teamwork, mentoring, attention to detail, proactivity, scheduling accuracy, training and teaching others, client relationship skills, and financial management.

Responsibilities

Assist in hiring, training, and mentoring a team that follows the company's mission and brand standards.
Supervise staff, coordinate team meetings and trainings, and manage staff schedules to ensure desk coverage.
Create operating systems and checklists to ensure the facility is well-maintained and clean.
Serve as the primary point of contact for facility maintenance, repairs, and cleaning.
Conduct daily facility inspections and promptly communicate operational malfunctions to building management.
Answer, record, and complete resident requests, phone calls, questions, and concerns promptly.
Coordinate facility reservations.
Facilitate contractor check-ins and check-outs and cultivate relationships with preferred vendors.
Assist with preparation of community events required by the building.
Stay current with industry standards, technology, and trends.
Perform other duties assigned that relate to the success of the property.
Follow HR and Risk Management company policies.
Cover team members' shifts to maintain staffing requirements.
Use the company-approved Team Scheduler to ensure payroll budget compliance.
Perform miscellaneous job-related duties as assigned.

Benefits

Health insurance options, including medical coverage for qualifying employees in applicable areas.
Vision insurance options, including coverage for qualifying employees in applicable areas.
Dental insurance options, including coverage for qualifying employees in applicable areas.
Paid time off, beginning on the first day.
Weekly pay.
Paid training.
Employee discounts and other benefits.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits for qualifying employees in applicable areas.
Short-term disability income for qualifying employees in applicable areas.
Career development courses through NFC University.