Front Desk Manager

Magna Hospitality Group•Chicago, IL

1d•$0 - $66,000

About The Position

The Front Office Manager leads and supervises the front office team to ensure smooth, efficient front desk and guest-service operations. The role oversees daily administrative tasks, guest relations, coordination with other departments, and implementation of operational policies and standards. It requires a proactive approach to problem-solving, staff development, and resource management, with the goal of making each guest interaction positive, professional, and consistent with the company’s brand values.

Requirements

High school diploma or equivalent.
Minimum of 3 years of experience in front office operations within the hospitality industry.
Proven experience in a supervisory or managerial role overseeing front desk staff.
Strong knowledge of property management systems (PMS) and reservation software.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.
Problem-solving skills for addressing guest concerns and resolving conflicts.
Ability to train and motivate staff.

Nice To Haves

Bachelor’s degree in hospitality management, business administration, or a related field.
Experience with customer relationship management (CRM) tools.
Certification in hospitality management or customer service excellence.
Multilingual abilities to assist a diverse guest population.
Experience working in a high-volume or luxury hotel environment.

Responsibilities

Supervise and coordinate front office staff activities, including receptionists, concierge, and guest service agents.
Manage guest check-in and check-out processes to ensure accuracy and efficiency.
Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
Train, mentor, and evaluate front office team members to promote professional growth and service excellence.
Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Maintain accurate records of reservations, billing, and guest information in compliance with company policies.
Develop and implement front office procedures and standards to improve operational efficiency.
Prepare reports on occupancy, revenue, and guest feedback for senior management review.
Ensure compliance with health, safety, and security regulations at the front desk area.
Manage scheduling and payroll for front office staff to optimize resource allocation.