Front Desk Lead - HALL Arts Hotel

Coury Hospitality•Dallas, TX

About The Position

The Front Desk Lead is a highly visible role that directly contributes to the guest experience. This position welcomes and assists guests, visitors, and staff in a warm and courteous manner; oversees guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The role requires a strong commitment to guest satisfaction, professional communication, attention to security and accounting procedures, and effective teamwork with front office, administration, and other hotel departments. The position may also involve performing other duties as assigned and participating in ongoing training.

Requirements

Ability to communicate clearly and pleasantly in spoken and written English, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction.
Ability to thrive in a role with frequent public contact and to deal effectively with angry or upset guests.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation, and ability to enter information accurately and efficiently into computer systems.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure and attend to multiple tasks.
Knowledge of hotel facilities and features and of the local area and surrounding communities.
Ability to maintain excellent attendance and punctuality.
Ability to stand for long periods; work may involve a crowded office or close quarters.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome guests, visitors, and staff in a friendly, professional manner and provide prompt assistance.
Register guests with reservations efficiently and pleasantly, and assist visitors seeking accommodations.
Set up accurate guest accounts according to preferences, including room type and payment, and accommodate room changes promptly.
Maintain knowledge of hotel rates, promotions, room types and layouts, services and amenities, restaurant offerings and hours, and the hotel's historical significance.
Provide information about city attractions, community events, and nearby areas of interest.
Help resolve guest issues and respond to special requests; report service failures promptly to Management and implement appropriate service recovery.
Settle guest accounts at checkout, process payments, and follow accounting procedures and cash-handling policies accurately.
Respond courteously and provide accurate, helpful information to guests, visitors, and coworkers.
Maintain proper key control and follow security measures and safety procedures, including life-safety and emergency/fire evacuation protocols.
Work cooperatively with front office and administration staff, including Valets, Bellman, Sales, and Accounting; communicate relevant guest information to designated departments or personnel.
Handle lost and found items properly.
Report accidents, injuries, unsafe conditions, and maintenance issues to Management or Maintenance.
Meet uniform and professional grooming standards; maintain guest and hotel confidentiality.
Maintain excellent attendance and punctuality, and participate in ongoing training.
Perform other duties as assigned.